Refund policy

 

Furniture Returns

Due to the size and nature of furniture products, return shipping costs may apply unless the item arrives damaged, defective, or incorrect.

Please contact us before returning any furniture item so we can assist with the return process.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thebiancocollection.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@thebiancocollection.com .

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Furniture Returns

Due to the size and nature of furniture products, return shipping charges may apply unless the item arrives damaged, defective, or incorrect.

Please contact our customer support team before returning any furniture item.

Exceptions / Non-Returnable Items

Custom-made or special-order products may not be eligible for return. Products that have been assembled, modified, or damaged after delivery may not qualify for a refund. Please contact us before initiating a return to confirm eligibility.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.